Implementation Analyst – Uniting Care Australia
In 2011 I was hired by Uniting Care to work as an Implementation Analyst. This job was my first role in the Business Analysis space, which demands high communication skills and the ability to reach different audiences, from senior to end-users. During my time at United Care I introduced a new Case Management system, designed for users with non-technical background and no computer literacy. This was a challenging task, but it was even more when communicating in a second language!